Last Updated: January 2026

 

1. Introduction

Borders Waste Solutions Ltd (Company Number SC878865) is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your information.

2. Data We Collect

We collect the following personal data:

• Contact information (name, email, phone, address/postcode)
• Service details (waste type, property information, photos)
• Payment information (processed securely by third-party providers)
• Communication records (emails, phone calls, enquiry forms)

3. How We Use Your Data

We use your personal data to:

• Provide waste removal services and respond to enquiries
• Process quotes and bookings
• Issue Waste Transfer Notes and legal documentation
• Comply with legal obligations under waste carrier regulations
• Improve our services and customer experience

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract Performance: To provide the services you’ve requested
• Legal Obligation: To comply with waste carrier regulations requiring retention of Waste Transfer Notes for minimum 2 years
• Legitimate Interests: To operate our business and improve services

5. Data Retention

We retain Waste Transfer Notes and associated customer data for a minimum of 2 years as required by the Waste (Scotland) Regulations 2012. Other personal data is retained for as long as necessary to fulfill the purposes outlined in this policy, typically up to 6 years for accounting and legal purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (subject to legal retention requirements)
• Restrict processing
• Data portability
• Object to processing

7. Contact

For privacy enquiries, contact us at info@borderswastesolutions.co.uk or write to: Borders Waste Solutions Ltd, 9D Kenilworth Avenue, Hawick, TD9 8EG, Scotland.